Privacy Policy – Claim Guards
At Claim Guards (“we”, “our”, “us”), we help individuals and businesses in India resolve stuck, delayed, or rejected insurance claims. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We may collect the following types of information when you contact us, fill out a form, or use our services:
1.1 Contact details
- Name
- Email address
- Phone number
1.2 Claim and policy details
- Insurance company name
- Policy number and type
- Claim number and claim history
- Documents you share (policy copy, claim forms, letters, medical reports, bills, etc.)
1.3 Other information you choose to share
- Any additional details you provide about your situation or complaint.
We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us so we can delete it.
2. How We Use Your Information
We use your information to:
- Review your case and understand your insurance claim issue
- Contact you to discuss your claim and possible next steps
- Prepare letters, representations, or communications related to your claim
- Coordinate with insurers, TPAs, hospitals, or advisors involved in your case
- Respond to your questions and support requests
- Improve our services and internal processes
We use your information only for purposes connected to your claim or enquiry, unless we are required to use or share it by law.
3. Sharing of Information
We do not sell your personal information.
We may share your information only with:
- Insurance companies and TPAs involved in your policy or claim
- Hospitals, doctors, or other service providers related to your claim
- Professional advisors or legal partners who assist us in handling complex cases
- Government or regulatory authorities, if required by law or to respond to legal requests
Whenever we share your information, we share only what is necessary for that specific purpose.
4. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure. While we work to protect your data, we cannot guarantee absolute security.
5. Data Retention
We keep your information for as long as it is:
- Needed to handle your claim or enquiry, and
- Required by applicable laws, regulations, or professional guidelines.
After this period, we may securely delete or anonymize your information.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Update or correct your information if it is inaccurate or incomplete
- Request deletion of your information, subject to legal and regulatory requirements
- Withdraw consent where our processing is based on your consent
To exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Claim Guards
Email: adv.bchhabra@gmail.com
Address: 272, Sanjay Vihar Opposite 11-A. Jain House, Gobindpura, Yamunanagar, Haryana, 135001
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Your continued use of our services after changes means you accept the updated policy.